FAQ Turbo - FUELL-EU

FLLUID E-BIKE

Flluid is not your ordinary e-bike. the Flluid is designed to compete with e-bikes costing over €6,000, while offering a level of integration and styling not seen before. It's packed with the latest features, the best components, one of the largest batteries in the market, and the most power assistance when pedalling.

Flluid comes in 2 versions - Flluid-1 - "Pedelec" and Flluid-1S - "S-Pedelec" also referred to as "Speedbike". Pedelec means assistance to pedalling up to 32 kmph. S-Pedelec means assistance up to 45 kmph. Check your local regulation to see what your jurisdiction allows.

Yes, we have 2 sizes - M (best for those from 160 cm to 185 cm) and L (best for those from 175 cm to 185 cm) - the seat height is adjustable with a 20cms /8 inches range. Other than seat height, the frames are very similar, so seat height is the primary way to choose your frame.

Un capteur de couple mesure le niveau de force qui est appliqué sur le pédalier ce qui permet d'adapter au mieux le niveau de puissance délivré par le moteur électrique, ce qui permet d'obtenir une accélération et un niveau d'assistance au pédalage sans-à-coups. Un capteur de couple est une pièce coûteuse mais le résultat sur le confort de pédalage est incomparable.

Yes, you can get up to 200 km of pedal assistance with Flluid, thanks to its powerful 1004KWh battery pack and 5 different assistance levels. Now you will get less if you're selecting the highest level of assistance and "ride hard and fast" - still, you'll be amazed how much range you'll get. Our co-founder Erik Buell rode his Flluid-1S across Wisconsin - ask us about his trip at fuell@fuell.us

FLLUID DELIVERY

The Flluid launch was extremely successful. We are currently working to catch up with a backlog of orders. The current estimated time of delivery is shown on the Flluid page. 

Absolument ! Nous pouvons vous livrer dans le monde entier. Merci de vérifier que la version de Flluid que vous avez choisie respecte néanmoins la législation applicable dans votre pays.

Les frais de livraison sont offerts dans les pays suivants : USA, Canada, Europe, Suisse et Norvège. Pour les autres pays, le prix de livraison est indiqué sur demande – prenez contact avec FUELL

Service client

Contact us via chat (on the bottom right of your screen), or via email ICI.

FUELL has a team of technicians with experience riding and supporting Flluid riders. We find that most issues can be quickly remedied either via email or with a short phone call, and we usually respond within a few minutes if we are not on a call with another customer. 

If repair is needed, our components are supplied by Shimano, Tektro, Suntour, Gates, and Pirelli, most local bike shops can quickly and easily service your Flluid. You can find a list of exceptional local bike shops through cliquant ici

Accessories are available on our accessories page ICI, and spare parts can be purchased by contacting FUELL ICI

S'il y a des dommages visibles à l'emballage qui semblent avoir endommagé le Flluid et / ou son contenu, veuillez en informer immédiatement le transporteur car il est tenu responsable de tous les dommages causés pendant le transport. Demandez-leur une documentation indiquant que vous avez reçu un emballage avec des dommages visibles. Vous en aurez besoin à des fins d'assurance pour bénéficier d’une garantie sur les dommages de votre Flluid.

Please contact us ICI.

La société FUELL

FUELL is an international team, headquartered in NYC with offices in the US and Europe. To learn more about our team please click ICI

The components for the Flluid are sourced from the US, Japan, Europe, China and Taiwan. Manufacturing and final assembly is done both in Wisconsin (US) and Germany.

FUELL has developed and is manufacturing the Flluid-2, Flluid-3 and Folld-1 electric bicycles, and offers a number of accessories for those e-bikes. FUELL is developing the Fllow electric motorcycles with first deliveries estimated for 4th quarter of 2024.

Essais

FUELL is excited to offer demo rides in NYC, Paris, Germany, and the Netherlands at all times. We can offer demo rides in other locations as well, so please contact us via chat or ICI and we will set up a test ride for you. 

Yes! The Flluid is available to rent and test rides through our partenaires, et par le biais de divers sites de partage de vélos peer-to-peer.

Service Après-Vente

FUELL has several partenariats for fulfilment and service.  Our partner shops offer an exceptional level of service to customers across the Europe.

You can find instructions for removing the front wheel of your Flluid in the owners manual HERE and the rear wheel of your Flluid ICI.

If you would prefer some assistance, there are thousands of local bike shops across the Country who can easily work on your Flluid, which is built with industry standard components like Tektro Brakes, a Shimano Hub, a Gates Belt drive, and Suntour suspension. Please contact us ICI if you need help identifying a shop.