Frequently Asked Questions

Flluid is not your ordinary e-bike. the Flluid is designed to compete with e-bikes costing over €6,000, while offering a level of integration and styling not seen before. It's packed with the latest features, the best components, one of the largest batteries in the market, and the most power assistance when pedalling.

Flluid comes in 2 versions - Flluid-1 - "Pedelec" and Flluid-1S - "S-Pedelec" also referred to as "Speedbike". Pedelec means assistance to pedalling up to 32 kmph. S-Pedelec means assistance up to 45 kmph. Check your local regulation to see what your jurisdiction allows.

Yes, we have 2 sizes - M (best for those from 160 cm to 185 cm) and L (best for those from 175 cm to 185 cm) - the seat height is adjustable with a 20cms /8 inches range. Other than seat height, the frames are very similar, so seat height is the primary way to choose your frame.

A torque sensor measures the amount of force that is put on the crank, and provides a precise response from the motor when the rider pedals. What you put in is in proportion to what you get out. This pure torque sensor provides smoother acceleration and intuitive pedal assistance. Torque sensors are more expensive than cadence sensors, but the improvement in ride quality is worth it.

Yes, you can get up to 200 km of pedal assistance with Flluid, thanks to its powerful 1004KWh battery pack and 5 different assistance levels. Now you will get less if you're selecting the highest level of assistance and "ride hard and fast" - still, you'll be amazed how much range you'll get. Our co-founder Erik Buell rode his Flluid-1S across Wisconsin - ask us about his trip at fuell@fuell.us

The Flluid launch was extremely successful. We are currently working to catch up with a backlog of orders. The current estimated time of delivery is shown on the Flluid page. 

Yes, we ship worldwide. Please make sure that you select a Flluid-1 or Flluid-1S to comply with local regulations and registration requirements. We have warehouses in Europe and the US and can ship from those locations. Please contact us to confirm shipping costs at fuell@fuell.us

Shipping within the continental US, and the EU, is included in the price of the FUELL Flluid. For shipping to other locations, please contact us.

Contact us via chat (on the bottom right of your screen), or via email HERE.

FUELL has a team of technicians with experience riding and supporting Flluid riders. We find that most issues can be quickly remedied either via email or with a short phone call, and we usually respond within a few minutes if we are not on a call with another customer. 

If repair is needed, our components are supplied by Shimano, Tektro, Suntour, Gates, and Pirelli, most local bike shops can quickly and easily service your Flluid. You can find a list of exceptional local bike shops through our fulfilment partners

Accessories are available on our accessories page HERE, and spare parts can be purchased by contacting FUELL HERE

If there is visible damage to the packaging that appears to have damaged the Flluid and/or its other contents, please notify the courier immediately as they are held responsible for all damage caused in transit. Request documentation from them stating that you have received a box with visible damages. You will need this for insurance purposes to qualify for a replacement Flluid.

Please contact us HERE.

FUELL is an international team, headquartered in NYC with offices in the US and Europe. To learn more about our team please click HERE

The components for the Flluid are sourced from the US, Japan, Europe, China and Taiwan. Manufacturing and final assembly is done both in Wisconsin (US) and Germany.

FUELL has developed and is manufacturing the Flluid-2, Flluid-3 and Folld-1 electric bicycles, and offers a number of accessories for those e-bikes. FUELL is developing the Fllow electric motorcycles with first deliveries estimated for 4th quarter of 2024.

FUELL is excited to offer demo rides in NYC, Paris, Germany, and the Netherlands at all times. We can offer demo rides in other locations as well, so please contact us via chat or HERE and we will set up a test ride for you. 

Yes! The Flluid is available to rent and test rides through our partners, and through various peer-to-peer bicycle share sites.

FUELL has several partnerships for fulfilment and service.  Our partner shops offer an exceptional level of service to customers across the Europe.

You can find instructions for removing the front wheel of your Flluid in the owners manual HERE and the rear wheel of your Flluid HERE.

If you would prefer some assistance, there are thousands of local bike shops across the Country who can easily work on your Flluid, which is built with industry standard components like Tektro Brakes, a Shimano Hub, a Gates Belt drive, and Suntour suspension. Please contact us HERE if you need help identifying a shop.